FAQ’s

1What document do I need to do the Check-in?
If you are from Spain: DNI or driving license.
If you are from the European Union: passport or Identity document.
If you are not from the European Union: passport.
2Check-in and Check-out:
The Check-in is at 14:00 p.m.
The Check-out is at 11:00 a.m.
3What happens if I arrive earlier or later?
We are at the reception from 7:30 a.m. until 10:30 p.m. If you come later, let us know by phone or email and we give you all the information to enter the hostel and your room.
If you come before Check-in or want to stay a bit longer in Bilbao, there are no problems. We have a luggage room where you can leave your things. Is free!
4Is there a possibility to leave the luggage at the hostel before Check-in or after Check-out?
Yes! We have a luggage room that is locked.
5Is there a cost to make a reservation?
If you make a reservation through the Quartier Hostel website, no deposit will be charged by phone or mail.
In case of booking with booking, hostelworld, agoda or expedia, the conditions of each booker will apply.
If the rate is non-refundable, the total amount will be charged at the time of booking, with no possibility of modification and / or cancellation; so it will not be returned. In case the amount of the reservation exceeds € 300; A deposit of 25% on the reservation will be required.
6Can I cancel my reservation?
Cancellations must be made at least 48 hours before arrival. If you cancel outside this period we will charge the amount corresponding to the first night.
7Is there a maximum stay at the Quartier Bilbao hostel?
Ask us.
8Is breakfast included?
Yes, breakfast is always included.
9Are there sheets and towels included?
The sheets are included, yes. Towels are included in the double and quadruple rooms with private bathroom courtesy of the house. We offer towel rental for 2 €.
10Is there Wi-Fi in Quartier Bilbao?
The hostel has free Wi-Fi throughout the building.
11Can you wash your clothes at the hostel?
There is no laundry service inside the Quartier Bilbao. You will find a laundry 5 minutes from it. We will give you directions.
1Is there a parking for cars?
In Casco Viejo you can not park. There are several car parks that are nearby. The Arenal car park is only 7 minutes walk away and costs € 17 / day.
2What kind of rooms are there?
We have both private rooms with their own bathroom, as well as shared rooms.
We have rooms from double, quadruple, as well as bedrooms that include 4, 6, 8 or 10 beds, with bathroom to share.
3Are the bedrooms unisex? Are there any female rooms?
The bedrooms are mixed. The hostel has a plant that is exclusively for girls, too.
4How can I pay?
Payment is accepted in cash and also by credit card. Payment is not accepted with American Express / Diners Club or traveler's checks.
5How can I store my things inside my room?
Each person has a locker with a lock. There you can put your things. Also, you can lock your room with a key.
6Can people under 16 be accommodated?
If possible. Minors can not share a room. For this, you must reserve a private room.
7Is smoking allowed in Hostal Quartier Bilbao?
Smoking is strictly prohibited inside the hostel; under a fine of up to € 5000. We have a balcony on the fifth floor, where you can smoke.
8Is there a curfew in the Quartier Bilbao?
You can enter and leave at any time. That we do have to respect the rest of the other guests, as well as the neighbors; so it is requested silence from 22.30 at night.
9Is there a kitchen that can be used?
We have a kitchenette that has a kettle, toaster, microwave and an oven. The food can be stored in the refrigerator.
10Is there any kind of food or drink that can be obtained in the Quartier Bilbao?
Breakfast is included in the rate. Apart from this we offer coffee and tea all day long. We also have vending machines / refrigerators and where you can buy local beer, as well as water, soft drinks, beer or wine.
11Are pets allowed in the hostel?
Pets are not allowed in the accommodation.

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